Privacy Policy

At NAS Home Healthcare, we take the care of our clients very seriously and as such protect their privacy and personal and medical information. Our goal is to provide transparency about how we collect and use, disclose, and protect your personal information when you visit our website https://www.nashealthcare.ae/en and or utilize our home healthcare services.

1. Information We Collect

We may collect the following information:

• Personal Identification Details: Full name, phone number, email address, postal address.
•  Health and Medical Data: Information relating to your medical issue, treatment history, test results and prescriptions which are necessary in order to provide you with healthcare services.
• Communication Records: Information requested in connection with any inquiry via our contact form, telephone inquiry or email.
• Website Usage Data: We collect your IP address, browser type, device information and browsing history and your behaviours via tracking cookies or analytics tools.

2. How We Use Your Information

We use your information to:

• To provide personalized home healthcare services (i.e. nursing, physiotherapy or laboratory investigations delivered in home).
• To book appointments and respond to your inquiries.
• To create, maintain and safeguard accurate medical records in accordance with the laws of healthcare in the UAE.
• To provide better service or improve our website and service offerings.
• For communications for administrative purposes, including service updates or reminders.

3. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share your information with:

• Medical Professionals providing care as part of your treatment.
• Authorized Third Parties, such as labs or technical service providers, under confidentiality agreements.
• Regulatory or Legal Authorities when required to comply with UAE laws.

4. Data Security

We continuously implement physical, technical and administrative safeguards for protecting health information to protect against unauthorized access, use or disclosure. These measures may include encryption, secured servers and protocols for access control.

5. Data Retention

Our policy is to keep personal and health information according to what is required under UAE Federal Law No. 2 of 2019. The retention period for health records in the UAE is usually specified as a period of not less than 25 years from the last patient contact.

6. Your Rights

You have the right to:

• Request access to your personal data.
• Request correction of inaccurate or outdated information.
• Withdraw consent for processing, where applicable, subject to legal or contractual obligations.

To exercise these rights, contact us using the information below.

7. Cookies and Website Analytics

Our website may utilize cookies and similar technologies to personalize user experience and measure website performance. You can block cookies and other similar technologies through your browser, although that may disable some functionality on our site.

8. Third-Party Links

Our website may provide access to links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any information on those sites.

9. Policy Updates

This Privacy Policy may change from time to time. The latest version will be posted on this page, with an updated effective date. Please check this page for updates on a regular basis.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

NAS Home Healthcare
Al Reem Plaza, FAB Building, Floor 02, Suite No: 205 Buhairah Corniche, 
Al Majaz 1 Sharjah,
United Arab Emirates
PO BOX: 2942
Phone: +971 50 743 4312
Email: contact@nashealthcare.ae